Privacy policy

Privacy Policy

Effective Date: July 8, 2026

At RITFLEX, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website or make a purchase.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order, create an account, or contact us, we may collect information such as:

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely by our payment partners)

When you browse our website, we may also automatically collect certain technical information, including:

  • IP address

  • Browser and device information

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support.

  • Send order confirmations and shipment updates.

  • Respond to your enquiries and service requests.

  • Improve our products, website, and customer experience.

  • Prevent fraud and maintain website security.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional offers only if you have chosen to receive them.

Payment Security

Payments made on our website are processed through trusted third-party payment gateway providers using secure encryption technologies.

RITFLEX does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.

You may disable cookies through your browser settings; however, some website features may not function correctly.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

  • Courier and logistics partners for order delivery.

  • Payment gateway providers for payment processing.

  • Technology and website service providers.

  • Government authorities or law enforcement agencies where required by law.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

You may contact us to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information where legally permitted.

  • Opt out of promotional communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:

RITFLEX

Email: ritflex@gmail.com

Phone / WhatsApp: +91 9497502008