Refund policy

RITFLEX – Return & Exchange Policy

At RITFLEX, customer satisfaction is our priority. We are committed to providing high-quality sports products and a hassle-free shopping experience. If you receive an item that is damaged, defective, or does not meet your expectations due to an error on our part, we are here to help through our Exchange Policy.

Eligibility for Exchange

To be eligible for an exchange, your RITFLEX sports item must:

  • Be unused, unworn, and in the same condition as received.

  • Have all original tags, labels, and accessories attached.

  • Be returned in its original packaging.

  • Be accompanied by a valid proof of purchase (order confirmation or invoice).

  • Be reported within 7 days of delivery.

Please Note: Used, washed, damaged due to customer handling, or altered products are not eligible for exchange.

How to Request an Exchange

To initiate an exchange, simply contact our customer support team with your order details.

📧 Email: ritflex@gmail.com
📞 Phone/WhatsApp: +91 9497502008

Our team will review your request and guide you through the exchange process.

Please do not send any item back without receiving approval from our support team, as unauthorized returns cannot be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before dispatch. However, if you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Kindly share:

  • Your Order ID

  • Clear photos of the product

  • Photos of the package (if damaged)

Contact us at:

📧 Email: ritflex@gmail.com
📞 Phone/WhatsApp: +91 9497502008

Our support team will verify the issue and arrange an exchange at no additional cost if the claim is approved.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Used or worn sports items

  • Products without original packaging or tags

  • Products damaged due to misuse or improper handling

  • Sale, clearance, or discounted items

  • Gift cards

  • Products returned without prior approval

Exchange Policy

At RITFLEX, we currently offer Exchange Only.

  • We do not provide replacements without returning the original product.

  • We do not provide cash refunds.

  • Once your returned item passes our quality inspection, your exchange will be processed.

  • Your exchanged item will be dispatched within 7 business days, subject to product availability.

  • If the requested size or variant is unavailable, our support team will assist you with an alternative option of equal value.

No Refund Policy

RITFLEX follows a strict Exchange-Only Policy.

We do not provide refunds, cancellations after dispatch, or cash reimbursements.

This policy helps us maintain product quality and ensures that every customer receives genuine, unused products.

Customer Support

Your trust means everything to us. If you have any questions before or after placing your order, our support team is always happy to assist you.

Brand Name: RITFLEX

📧 Email: ritflex@gmail.com
📞 Phone/WhatsApp: +91 9497502008

Thank you for choosing RITFLEX. We appreciate your trust and are committed to delivering quality products and reliable customer service.